Frequently Asked Questions

How do I place an order?

Simply browse our catalog, add products to your cart, and proceed to checkout. You can create an account for a faster checkout experience or checkout as a guest.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Klarna, Alipay, and even cryptocurrency — all processed securely.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order in your account dashboard.

Do you ship to my country?

We ship worldwide directly from Korea. Standard shipping takes 2-3 weeks and express about 1 week after processing.

Will I have to pay customs fees?

Depending on your country, international orders may be subject to customs duties or import taxes charged on delivery. These fees are set by your local customs authority and are not included in our prices or shipping costs.

Are your products authentic?

Yes — every product is sourced from authorized retailers and official stores in Korea, and backed by our 10x compensation guarantee.

Can I shop in my language and currency?

Yes — K-SALE is available in 9 languages. You can switch language and currency at any time from the icons at the top of every page.

What is your return policy?

We offer returns within 30 days of delivery for most items. Please visit our Return & Refund page for complete details.

How do I contact customer service?

You can reach us through our Contact page or email us directly. We typically respond within 24-48 hours.